Privacy Policy

Privacy Policy

This Privacy Policy describes how By Billie PTY LTD ("By Billie", "we", "us", or "our") collects, uses and discloses your personal information when you visit or make a purchase from bybillie.com.au (the “Site”).

By Billie PTY LTD
4/5 Coghill Dr
Currumbin Waters QLD 4220
Australia
Email: orders@bybillie.com.au

1. Personal Information We Collect

When you visit the Site, we may collect the following types of personal information:

a) Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • Order details

  • Customer service communications

b) Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Time zone

  • Pages viewed and browsing behaviour

  • Cookies and tracking data

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Arrange shipping and delivery

  • Communicate with you about your order

  • Provide customer support

  • Send marketing communications (if you opt in)

  • Improve our website and customer experience

  • Prevent fraud and manage risk

  • Comply with legal obligations

3. Sharing Your Information

We may share your personal information with trusted third parties that help us operate our business, including:

  • Shopify (ecommerce platform)

  • Payment processors

  • Starshipit (shipping management)

  • Email marketing providers (e.g. Klaviyo)

  • Advertising partners (e.g. Meta, Google)

  • Analytics providers (e.g. Google Analytics)

We may also disclose information if required by law.

We do not sell your personal information.

4. Cookies & Tracking Technologies

We use cookies, pixels and similar technologies to:

  • Enable website functionality

  • Analyse traffic and site performance

  • Deliver targeted advertising

You can manage cookie preferences through your browser settings. A cookie consent banner is displayed where required by law.

5. International Data Transfers

As Shopify and some of our service providers operate internationally, your personal information may be transferred and stored outside Australia. We take reasonable steps to ensure your data is handled securely and in accordance with applicable privacy laws. 

6. Data Retention

We retain order information for as long as necessary to:

  • Fulfil orders

  • Meet accounting and tax obligations

  • Resolve disputes

Marketing information is retained until you unsubscribe.

You may request deletion of your personal information at any time, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing

  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at orders@bybillie.com.au.

8. Children’s Privacy

We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

LAST UPDATED: February 2026