By Billie ships to all destinations within Australia and most countries world-wide. You will be sent a confirmation email with your tracking number once your parcel has been sent, so that you can track the delivery of your items. All orders are dispatched daily if placed before 10am. This excludes public holidays and any specified dates such as collection launches and sale periods.
We use Australia Post and ship via regular or express post. Regular post is a flat rate of $10 and express is $14.
For all international customers, your order will be sent via Australia Post International, you are now able to select your a preference of either Express or Standard. Please be aware Australia Post will not deem Standard Parcels as lost or delayed until they are later than 10 business days past the expected delivery time, due to this and the current delays with the delivery of International Parcels, we recommend parcels be sent via International Express.
For expected international delivery times & prices please see the table below. If your country is not listed below please see delivery times via the Australia Post website: https://auspost.com.au/service-updates/international-delivery-times
|COUNTRY||Express||Express Delivery Days (+1)||Standard||Standard Delivery Days (+10)|
|REST OF WORLD||$25||check website||$30||check website|
- Delivery days are between major cities and are business days so do not include weekends or public holidays.
- Duties and taxes can incur on some orders and are applied by the countries customs - these possible customs duties, foreign tax and other fees are the customers responsibility.
- By Billie is located in a rural area of NSW.
- During peak times delivery times may vary.
Please email email@example.com if you do not receive your order in the timeframe specified.
To organise a return, please click here
If you do have a change of mind please notify us within 15 days of receiving your order. We will gladly accept your return provided you paid full price, the item is unused, unwashed and with tags still attached. Once we have received your return we will issue either a refund, exchange or credit note (based on your preference below).
If you do have a change of mind please notify us within 15 days of receiving your order. We will gladly accept your return provided you paid full price, the item is unused, unwashed and with tags still attached. Once we have received your return we will issue a credit note (we do not do exchanges or refunds for kidswear).If you prefer, to ensure you do not miss out on the item/size you are hoping to purchase, feel free to head over to our website and purchase the item and we will process a refund for you when we receive your return back into our studio.
Please note, should you wish to return your items due to change of mind, By Billie does not cover shipping costs.
FAULTS OR DISCREPANCIES
If an item arrives in a faulty condition, we kindly ask for you to notify us via firstname.lastname@example.org where upon inspection we will take the appropriate measures of either a refund or replacement.
Items purchased on "Sale" are FINAL and we will not except any returns, exchanges or credit notes for these items. We ask you to please choose wisely before making your purchase.
For more information regarding returns, please email email@example.com.