SHIPPING

By Billie ships to all destinations within Australia and most countries world-wide. You will be sent a confirmation email with your tracking number once your parcel has been sent, so that you can track the delivery of your items. All orders are dispatched daily if placed before 10am. This excludes public holidays and any specified dates such as collection launches and sale periods. 

We use Australia Post and ship via regular or express post. Regular post is a flat rate of $10 and express is $14.

 

International

For all international customers, your order will be sent via Australia Post International, you are now able to select your a preference of either Express or Standard. Please be aware Australia Post will not deem Standard Parcels as lost or delayed until they are later than 10 business days past the expected delivery time, due to this and the current delays with the delivery of International Parcels, we recommend parcels be sent via International Express.

For expected international delivery times & prices please see the table below. If your country is not listed below please see delivery times via the Australia Post website: https://auspost.com.au/service-updates/international-delivery-times

 

  COUNTRY   Express Express Delivery Days (+1)   Standard Standard Delivery Days (+10)
  NZ $20 5-8 $15 8-13
  UK $32 3-13 $20 10-15
  US $30 7-10 $15 10-15
  CANADA $30 4-8 $20 6-12
  JAPAN $30 5-9 $20 6-10
  CHINA $25 15-20 $15 20-25
  REST OF    WORLD $25 check website $30 check website

 

Please note:

- Delivery days are between major cities and are business days so do not include weekends or public holidays.

- Duties and taxes can incur on some orders and are applied by the countries customs - these possible customs duties, foreign tax and other fees are the customers responsibility.

- By Billie is located in a rural area of NSW.

- During peak times delivery times may vary.

Please email orders@bybillie.com.au if you do not receive your order in the timeframe specified. 

 

RETURNS

Returns Portal

here

CHANGE OF MIND

If you do have a change of mind we must be notified within 7 days of receiving your order. We will gladly accept your return in exchange for a credit note provided you paid full price, the item is unused, unwashed and with tags still attached. By Billie does not offer refunds.

Please note, should you wish you return your items, By Billie does not cover shipping costs.

 

FAULTS OR DISCREPENCIES

We encourage you to check over all items upon arrival as we need to know of any faults or sizing issues within 7 days of receiving your order. If an item arrives in a faulty condition, we kindly ask for you to notify us via orders@bybillie.com.au where upon inspection we will take the appropriate measures of either a refund, replacement or our in house seamstress will work her magic.

SALE ITEMS

Items purchased on "Sale" are FINAL and we will not except any returns, exchanges or credit notes for these items. We ask you to please choose wisely before making your purchase.

Please email orders@bybillie.com.au to receive return information.