Returns Portal
To arrange a return, please click here
Please allow up to 5 business days from the date your return is delivered for it to be processed, with credit notes/refunds issued and exchanges dispatched shortly after.
Change of Mind Returns
If you change your mind, please notify us within 15 days of receiving your order.
Items must be:
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Unused
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Unwashed
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In original condition
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With original tags attached
Return shipping costs are the responsibility of the customer if you are requesting a refund or exchange. If you wish to receive a credit note for your return, the shipping will be free.
Returns must be sent within 5 days of receiving your return label, or the request will be cancelled.
Womenswear
Full-priced womenswear items may be returned for a refund, exchange or credit note once received and inspected.
Kidswear
Full-priced kidswear items may be returned for exchange or credit note only. Refunds are not available for change-of-mind returns on kidswear.
Pre-order items
Pre-order items may be returned within 15 days of receiving your order, provided they meet return conditions. Pre-order items are eligible for exchange or credit note only. Refunds are not available for change-of-mind returns on pre-order items.
Faults or discrepancies
If you believe your item is faulty, please contact orders@bybillie.com.au as soon as possible with photos and details. Items deemed faulty after assessment will be repaired, replaced or refunded in accordance with Australian Consumer Law. We reserve the right to assess the item before determining the appropriate remedy.
Sale & outlet
All sale and outlet items are final and are not eligible for change-of-mind returns. We do not offer refunds, exchanges or credit notes on these items.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
For more information regarding returns, please contact us at orders@bybillie.com.au.