Returns portal

Returns Portal

To arrange a return, please click here

Please note: You must send your return within 5 days of receiving the return label, or the request will be cancelled.

Womenswear
If you change your mind, please notify us within 15 days of receiving your order. We gladly accept returns on full-priced items, provided they are unused, unwashed, and have the original tags attached. Once we receive your return, you can choose between a refund, exchange, or credit note.

Kidswear
For change-of-mind returns, please notify us within 15 days of receiving your order. We accept returns on full-priced items that are unused, unwashed, and with tags still attached. Once we receive your return, you can choose either an exchange or a credit note (we do not offer refunds for kidswear).

Please note: For change-of-mind returns, By Billie does not cover return shipping costs.

Faults or discrepancies
If you receive an item that is faulty, please notify us at orders@bybillie.com.au. After inspection, we will take the appropriate measures, which may include a refund or replacement.

Sale & outlet 
Items purchased on sale are FINAL. We do not accept returns, exchanges, or credit notes for these items, so please choose carefully before completing your purchase. Note that this policy does not apply to purchases made with a discount code or gift card.

For more information regarding returns, please contact us at orders@bybillie.com.au.