Marketplace Buyers FAQ
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Why shop with By Billie Marketplace?
By Billie Marketplace is a trusted marketplace for buying and selling secondhand items bought from By Billie. This platform has been designed to provide a seamless experience, making it easy to browse and shop preloved products.
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When can I expect the order to arrive?
Once an order is placed, the item will be prepared for shipment within a 7-day timeframe.
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What if the order isn't shipped within 7 business days?
In the unlikely event that an item isn’t shipped within 7 days, the order will be canceled, and a full refund will be provided automatically.
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What’s your return/refund policy?
If an item is received that doesn’t match the description or condition, the buyer is eligible for a full refund by filing a claim within 72 hours of delivery. For instructions on how to file a claim, please see here.